Refunds & returns policy

At Enossio, we strive to offer the best possible shopping experience. Below, we outline our refund and return policy applicable to all products in our store.

Our refund and return policy lasts 10 days after you have received the item. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in its original packaging. To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Items not eligible for return:

– Personal or intimate hygiene products
– Gift cards
– Sale or discounted products
– Personalized or custom-made items

Refunds

Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you if your refund has been approved or rejected.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at {email address}.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are factory defective. If you need to exchange it for the same item, send us an email at contacto@enossio.com.

Return shipping

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.